Shipping & Delivery on Komers.mu
Delivery times, fees, and coverage areas are set by each vendor individually. Check the vendor's shipping details before ordering — especially for urgent items or if you're outside their standard delivery area.
How shipping works on Komers
Komers is a marketplace. Vendors fulfil their own orders and set their own delivery terms. Komers does not operate a central warehouse or courier service.
Estimated delivery dates shown are provided by the vendor and should be treated as best-effort estimates unless stated otherwise. Actual delivery may vary based on location, courier, and vendor capacity.
If a specific delivery window matters to you — same-day, regional, or scheduled — confirm with the vendor before placing your order.
Delivery in Mauritius
Mauritius is a small island, but delivery coverage and speed vary significantly between vendors and regions. Not all vendors deliver to all areas.
- Island-wide delivery — some vendors deliver across all of Mauritius. Delivery times and fees vary.
- Region-specific delivery — some vendors serve only their local area (e.g. Port Louis, Ebene, Grand Baie). Check the vendor's policy before ordering.
- In-store pickup — some vendors offer click-and-collect. You'll receive confirmation before heading in.
- Same-day or express — available from some vendors for specific areas, usually orders placed before a cut-off time.
- No shipping — services, experiences, and some vendors operate on-site only and don't ship physical items.
What to check on a vendor's shipping policy
- Delivery regions — does the vendor deliver to your area?
- Estimated time — when should you expect delivery?
- Delivery cost — is there a flat fee, a free-shipping threshold, or per-item charge?
- Free shipping threshold — is free shipping available above a certain order value?
- Pickup available — can you collect in-store instead?
- Order cut-off time — what's the latest you can order for same-day or next-day?
- Contact for delivery support — how can you reach the vendor if delivery has an issue?
Inspect your item on delivery
- Check the outer packaging for visible damage before signing or accepting
- Take photos if the packaging looks damaged or tampered with
- Open and inspect the item within 24 hours of delivery
- Report any damage promptly — delays can affect your ability to raise a claim
- Keep all packaging until the issue is resolved
Failed or missed deliveries
- Always provide a reachable phone number at checkout — vendors and couriers need to contact you.
- An incorrect or incomplete address may void any delivery guarantee.
- Repeated failed delivery attempts may incur redelivery fees depending on the vendor's courier.
- If you're not available during delivery hours, confirm a pickup option or alternative time with the vendor.
Pickup orders
If you choose in-store pickup, wait for a confirmation message before heading to the vendor. Bring your order number or a form of ID — some vendors require both. Items not collected within the vendor's stated pickup window may be cancelled per their policy.
Delivery issue?
Contact the vendor first. If you can't reach them or the issue isn't resolved, reach out to hello@komers.mu.